Refund policy

🛍️ Return & Exchange Policy

📦 Returns (India Orders)

  • Accepted within 7 days of delivery.

  • Reverse pick‑up available (subject to pin code serviceability).

  • Rs 100 reverse shipment fee per order (not per item).

  • Refunds processed within 7–12 working days after approval.

  • Items must be:

    • Unworn, unwashed, unaltered

    • Tags attached

  • Not eligible for return: customised items (e.g., abayas, personalised namaz makhna, prayer dresses, bridal dupattas, maxi dresses, co‑ord sets).

  • Eligible categories: Hijabs, accessories, non‑customised namaz makhna.


🚫 Non‑Returnable Situations

  • Items damaged due to wash care negligence.

  • Purchases made via partner stores/marketplaces.

  • Products bought during special sales (e.g., Deal of the Day).


🛠️ Damaged/Defective Items

  • Report within 24 hours of delivery with an opening video.

  • Full refund provided after assessment if confirmed faulty.


🔄 Return Instructions

  1. Go to Customer Service → Return Orders or My Account → Return option.

  2. Submit return request with details.

  3. Pack securely in original packaging, remove/cover old labels.

  4. Pick‑up scheduled within 2–4 business days (two attempts).

    • If unsuccessful, customer must ship items back.

  5. Validation process:

    • Approved → refund initiated.

    • Rejected → Customer Care will contact you.


💳 Refunds

  • Credited to original payment method (7–12 working days, subject to bank timelines).

  • No cash/cheque refunds.

  • Refunds declined if items fail to meet return policy criteria.


🔁 Exchanges

  • Accepted within 7 days of delivery.

  • Initiate via My Account → Exchange option.

  • If new product costs more → customer pays difference.

  • If new product costs less → balance issued as E‑Gift Card.


💰 Payment Terms

  • Payments are processed through Razorpay using the methods available at checkout.

  • Payments charged at order placement.


🔒 Payment Security

  • Transactions secured via SSL encryption.

  • Amna Modesty will never request payment/account details via email.

  • Report unauthorized charges directly to your bank/card provider.


🏷️ Pricing

  • Delivery charges extra.

  • Online and in‑store prices may differ.

  • Exclusive discounts may apply to either online or in‑store purchases.